About Us

The ateb Group consists of the following companies:

The Group offers various services across the West Wales counties of Carmarthenshire, Ceredigion and Pembrokeshire.

The parent of the Group, ateb Group Limited, is regulated by the Welsh Government, who in turn regulates the subsidiary organisations through a Welsh Government Circular 05/08 – Group Structures. Each Company has its own Board that reports to the parent Board.

Our Purpose:

Create better living solutions for the people and communities of West Wales.

Better living starts with a place that we can call home. A home is more than just a house; it’s a safe, stable, secure environment from which people can live their lives.

Not everyone can achieve this without help, we will create a variety of solutions to help and support people and communities to make more homes.

This means that we must find creative ways of:

Responding to housing need.
Helping people to maintain their occupation contract.
Support communities to build capacity and be self-sufficient.
Regenerate communities through social, economic, environmental and physical programmes.
Help older and vulnerable people to stay in their homes and communities where their lifestyles change.

DNA:

We believe that having the right culture is important to our performance
and success..

Our DNA will help us to deliver a great service to our customers, utilise our resources effectively, develop ourselves and others, collaborate with partners and have fun making a difference.

We aspire to a culture or DNA that has:

Inspiring vision and strategy
Positive inclusion and participation
Enthusiastic teams and collaborative working
Support and autonomy for
staff to innovate

What's in our DNA?

#InYouWeTrust

TRUST

Trust is the essential building block to our organisation, without it, things just won’t be as good. We will be open in our approach so that we can learn from each other’s experiences and we will care about what we do and how we do it.

#AccessAllAreas

TOGETHERNESS

We will be inclusive in everything we do as diversity of background, experiences, skills and views enrich our work and services. We know we will need help, so we will seek out and sustain strong collaborative arrangements with our partners and stakeholders.

#GetThingsDone

EMPOWERMENT

We will take ownership of our customer outcomes and be accountable for our actions. We will have a proactive attitude and always seek to be innovative and improve what we do.

Things change, so we must always be flexible to adapt to situations and make sure that we are always delivering the right outcomes, efficiently with great customer experience.

The leadership hierarchy must encourage a leadership style throughout the ateb Group that:

Promotes our Purpose
Supports our DNA
Sets clear outcomes for
our efforts
Defines operating boundaries
and risk
Promotes learning over failure
Supports colleagues to
experiment to achieve more
Appreciates colleagues’
achievements, efforts
and commitment

We believe that good leaders will always:

Pay attention to people
Understand people’s needs
Show empathy in their response
Help to resolve issues

Plan:

Keeping us on track

The ateb Group has established the 3 strategic aims that will help us to create better living solutions for more people and communities across West Wales over the longer term:

AIM ONE – Improve Customer Service
AIM TWO – Serve More People
AIM THREE – Increase Business Effectiveness

AIM ONE:

Performance

Ensure we measure and target the right metrics to understand whether customer outcomes are being delivered effectively. Analyse, scrutinise and use performance data to underpin decision making at all levels of the groups structure.

Engagement

Ensure we understand our customers diverse needs and that we listen and understand their voice effectively through multiple engagement channels. Ensure Engagement Outcomes shape both operational and strategic decision making.

Improvement

Ensure our improvement plans reflect performance needs and engagement outcomes, they maximise resource availability and are managed and communicated effectively to all.

AIM TWO:

Demand

Ensure we understand long term customer demand for existing and new services and products in terms of social, economic and risk parameters.

Growth

Ensure we plan to grow through service and product extension, vertical integration, market extension and diversification. All growth proposals to consider collaboration and partnership opportunities.

Prioritise

Ensure any growth is prioritised by and maximises, our purpose, resource availability and risk appetite as well as our continued ability to meet agreed service and product effectiveness for existing and new customers.

AIM THREE:

Social

Ensure the Affordability, Security, Safety and Quality of our homes. Listen to our customers voice ensuring we support our customers and Placemaking.

Environmental

Ensure we respond to Climate Change, minimise our impact to Ecology and manage our resources effectively.

Governance

Ensure an effective decision-making Structure and Governance model with the right Board skills and experiences.
Ensure Team Wellbeing and effective supply chain, operational and performance management.

Deliver:

The right customer outcomes as effectively as we can

ateb Group has 38 different service areas that must each deliver their right customer outcomes as effectively as they can:

Each service area must focus on its customer outcomes and its effectiveness:

Outcome

What outcomes do our customers want ?
(customer insight)
Are we delivering those outcomes?

Can we offer better outcomes for our customers ?

Effectiveness

How much does it cost to deliver this service ?
Is this the best way of delivering the service?
Can we be more efficient ?

Experience

What experience does the customer want to have ?
Are we delivering that experience?
Can we offer more experience ?

Assure:

How we assure ourselves, we are delivering our vision

We are working towards the achievement of our Vision, how can we be assured we are heading in the right direction?

Our strategic risks, controls and tests …

Improve:

We will always seek to improve what we do

Improvement is the process of a thing moving from one state (Current) to a new state (Future) considered to be better, usually through some action intended to bring about that better state.

Our 4 stage Improvement Process

This Vision establishes the core framework that we believe will deliver the right customer outcomes as effectively as we can in a trusting, inclusive, ‘get things done’ environment